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Effective Date: 13 January 2025

At Timeless Memories, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

 

Information We Collect

We may collect the following information:

  • Personal details such as name, email address, phone number, and shipping address.

  • Payment information such as credit card details and billing address.

  • Data related to your interactions with our website, such as cookies, IP addresses, and browsing behavior.

 

How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Improve our website and services.

  • Send promotional materials if you opt-in.

 

Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers to facilitate our operations, such as payment processing or shipping.

 

Your Rights

You have the right to:

  • Access and review your personal data.

  • Request corrections to inaccurate information.

  • Request the deletion of your personal data where applicable.

For any inquiries regarding your data, please contact us at enquiry@timelessmemories.biz.

 

Cookies

Our website uses cookies to enhance user experience and analyze site traffic. By using our website, you consent to our use of cookies.

Effective Date: 13 January 2025

By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions.

1. No Refunds & No Cancellations

  • Once payment is made, all sales are final.
  • Strictly no refunds or cancellations will be allowed after payment confirmation.

 

2. Exchange Policy

  • Exchanges are only allowed for defective.
  • Customers must notify us within 1 hour of receiving the order with clear photo evidence.
  • The item must be unused and in its original condition for an exchange to be considered.
  • Exchanges are subject to product availability.

 

3. Order Changes

  • Any modifications to an order (e.g., delivery address or recipient details) must be requested at least 1 hour in advance and are subject to approval.

 

4. Bouquet Uniqueness

  • Please note that bouquets will not be exactly the same as pictured, as each arrangement is handcrafted.
  • It is nearly impossible to replicate a bouquet identically, but we will strive to achieve at least 90% similarity in terms of flowers, colors, and overall design.


5. Acceptance of Terms

  • By placing an order with us, you acknowledge and agree to these terms and conditions.

If you have any questions regarding this Privacy Policy or Terms and Conditions, please reach out to us:

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